Terms of Purchase

PLAY RESPONSIBLY

The most important thing to remember is Airsoft guns look extremely realistic and can be mistaken for a real weapon.  To keep Airsoft free and fun, we need you to agree to the following guidelines.

. Always wear eye protection when playing with airsoft.  Always assume a gun is loaded even when it’s not!

. Be responsible and respectable, and don’t point airsoft guns at people without their consent.

.  Do not use Airsoft guns in public or take them to school.  Airsoft should be enjoyed in private or approved fields only.

. For players under 18 years old, parental guidance is recommended to prevent injury or damage to property.

. Compressed gases and Lithium Polymer (LiPo) batteries can become unstable if not used or stored properly, causing injury.  Please read instructions carefully before use.

ORDER PROCESSING & DELIVERY

Once you confirm an order with us, here is what you need to know.

. All international orders are usually shipped out in 48 hours if received on a business day.

. If your credit card is flagged as suspicious, our customer service team may contact you to request for an image of your credit card or other identification documents to prove you are the owner of the credit card.  Please know that we keep your information confidential and all such information is destroyed after verification.

. For further questions about an order already placed, call us or email Twinklefiretkf@gmail.com and quote your order number.

COMPLYING WITH YOUR LOCAL AIRSOFT LAWS

Airsoft regulations vary by country and we will prepare your order accordingly to comply with your local laws.  You agree to let us modify your airsoft gun as required by laws in your country.  If you have specific requests, please contact Twinklefiretkf@gmail.com immediately after placing your order and we will try to accommodate you.

If you have further questions about laws in your country,  email Twinklefiretkf@gmail.com

CUSTOMS DUTIES & TAXES

Our price includes all taxes and duties.

PROBLEMS WITH YOUR PURCHASE

If you receive a product that appears to be malfunctioning, don’t panic - we’ve got you covered.  Read the manual first , ensure you are using it properly.  Frequently, our customers return products thinking they are malfunctioning, but it turns out it was simply used improperly and was in perfect functioning order.  Making returns and exchanges takes a lot of time, so if we can help you solve the problem right there in your home, then we would prefer to do that so you can start enjoying your purchase right away.If you are experiencing problems with a product that you purchased, kindly do the following:

. Read the product manual to ensure you are using it properly.

. Take photos or short videos of the problem, and email it to Twinklefiretkf@gmail.com

. We will work with you to troubleshoot the problem.  Often it is simply figuring out how to use the product properly.  

. Returning the product and repairing / exchanging will take longer so we try to resolve the problem by working with you 

. If our attempts to resolve the problem remotely do not work, email  Twinklefiretkf@gmail.com